Provider: Resolud Oy (business ID 3271825-2), Merikasarminkatu 6, 00160 Helsinki, Finland ("Resolud", "we", "us")
Service: SavonAI / Savon-AI, available at https://savon-ai.com (the "Service")
Version: 1.6 · Effective date: 9 November 2026 · Language: These English Terms are a translation; in case of conflict, the Finnish version (*Käyttöehdot*) prevails.
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1.1 These Terms of Service (the "Terms") govern the business relationship between Resolud Oy and the customer (the "Customer", "you") that registers for or uses the Service. The Service is offered to businesses only (B2B). By registering, you confirm that you act on behalf of a business, trade, profession, association or other organisation, and not as a consumer.
1.2 The Service is provided by Resolud Oy, a limited company registered in Finland. Company and VAT details: business ID 3271825-2, VAT number FI32718252, registered office Helsinki.
1.3 These Terms, together with the Privacy Policy, the Data Processing Agreement (DPA), the Cookie Policy, the AI Transparency & Acceptable Use Policy, the applicable plan/pricing description, and any order confirmation, form the entire agreement between the parties (together, the "Agreement"). If there is a conflict, the order confirmation prevails over these Terms, and these Terms prevail over the other documents, except that the DPA prevails on matters of personal-data processing.
1.4 We may update these Terms. Material changes are notified at least 30 days in advance by email or in-app. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect (Section 12).
2.1 SavonAI is an AI-assisted web presence and knowledge platform for local small and medium-sized businesses. Depending on the plan you select, the Service may include:
2.2 Company verification. To unlock the full report and to subscribe, you must register your company, which we verify against the Finnish Business Information System (PRH/YTJ) and, optionally, the EU VIES VAT system. Access to paid features is conditional on successful verification. Company data displayed in the Service is sourced from PRH/YTJ (CC BY 4.0).
2.3 Evolving service. The Service is under active development. We may add, change, or discontinue features. We will not materially reduce the core functionality of a paid plan during a paid period without offering a pro-rata refund or an equivalent alternative.
2.4 Third-party services. Certain features rely on third parties (e.g. Anthropic for AI, Stripe for payments, Cloudflare and Hetzner for hosting, Scaleway for email, Google for Search Console). Their availability and terms are outside our control; see the Privacy Policy and DPA for the sub-processor list.
3.1 You must provide accurate registration information and keep it current. Each user account is personal to a named individual; credentials must not be shared. You are responsible for all activity under your account and for your users' compliance with the Agreement.
3.2 Passwords are stored only in hashed form. You must keep credentials confidential and notify us without undue delay at [email protected] of any suspected unauthorised access.
3.3 The account owner may invite staff users and manage roles. The owner is responsible for the acts and omissions of invited users.
4.1 Plans and fees. Fees are those stated on the current pricing page or your order confirmation. As at the effective date the monthly plans are Basic 99 €/month, Pro 199 €/month and Advance from 399 €/month, and every plan carries a one-time setup fee of 399 €. The Pro monthly fee includes a brand book, marketing material and printouts, and the Advance monthly fee includes email automation. Optional one-time work may be agreed separately, such as expert review (299 €) and dynamic functionality (299 €). Plans ordered before the effective date continue on the terms and prices of their order confirmation. All prices are exclusive of VAT unless stated.
4.2 Billing. Subscriptions are billed in advance on a recurring basis through our payment processor, Stripe. One-time fees are invoiced at set-up. You authorise recurring charges to your chosen payment method until the subscription is cancelled. We do not store full payment-card numbers; these are handled by Stripe.
4.3 VAT. We apply EU VAT rules. For Finnish business customers, Finnish VAT applies. For business customers in another EU member state with a valid VIES VAT number, the reverse charge applies (invoiced at 0% VAT; you self-account). Invoices include the required VAT information.
4.4 Non-payment. If a payment fails, we may retry and will notify you. After a grace period, unpaid accounts move to read-only (you retain export access, Section 8). Persistent non-payment may lead to suspension or termination.
4.5 Build credits. Some plans grant a number of build/rebuild "credits"; running a build consumes a credit. When credits are exhausted you may need to purchase more or contact us. Staff- and demo-initiated builds do not consume your credits.
4.6 Price changes. We may change recurring fees with at least 30 days' notice effective at your next renewal; you may terminate before the change takes effect.
5.1 "Customer Content" means the website, text, images, documents, voice memos, knowledge, data and other materials you provide, upload, connect, or direct us to process (including content scraped from your own public website at your instruction). As between the parties, you own or retain all rights in Customer Content.
5.2 You grant Resolud a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, adapt and display Customer Content solely to provide, maintain, secure and improve the Service for you, including generating your website, running your Brain and its agent, and producing reports. This licence ends when the relevant Customer Content is deleted or the Agreement terminates, subject to Section 8 and to backups purged in the ordinary course.
5.3 Your responsibilities and warranties. You represent and warrant that you have all rights and permissions necessary for us to process the Customer Content, and that the Customer Content and its use in the Service do not infringe third-party rights (including intellectual-property, trademark, image and privacy rights) or violate applicable law. You are the data controller for any personal data within Customer Content; our processing of it is governed by the DPA (Section 11).
5.4 Publishing and brand. Rebuilt sites and demos are, until you decide to go live, treated as proposals: they are kept private (noindex, access-gated) and are not published under your domain or brand without your instruction. Going live is an explicit action by you.
5.5 Factual-only and sensitive content. Our AI is configured to work only from the material provided and not to invent services, prices, credentials or claims. For "your money or your life" topics (e.g. legal, health, veterinary, financial content), you must review AI output before publication. You remain responsible for the accuracy and legality of published content.
6.1 You must use the Service in accordance with the AI Transparency & Acceptable Use Policy, which is incorporated into these Terms. In particular, you must not use the Service to: publish unlawful, infringing, deceptive or harmful content; remove or hide AI-content markings we apply; process content you have no right to process; probe, attack or circumvent the security or tenant isolation of the Service; resell or provide the Service to third parties except as expressly permitted; or generate spam or unlawful marketing.
6.2 We may suspend access immediately where necessary to prevent material harm, a security risk, unlawful activity, or a breach of this Section, and will inform you and, where feasible, allow you to cure.
7.1 The Service, its software, models integration, design system, templates, the "kit", documentation and the SavonAI brand are and remain the property of Resolud Oy or its licensors. Except for the rights expressly granted, no licence is given.
7.2 Generated output. Subject to your payment of applicable fees and to the rights of third-party model providers, we assign or licence to you the rights we hold in the website and content generated for you, so that you may use, host and export them (Section 8). Generic components, templates and know-how remain ours and may be reused for other customers. Output must carry AI-content markings as required by law (Section 9).
7.3 Feedback you provide may be used by us without restriction or compensation.
8.1 At any time while the Agreement is in force and including after cancellation, you may export your site as a runnable archive and export your Brain knowledge as a Markdown archive. Export is available on all plans, including cancelled (read-only) accounts, so you are not locked in.
8.2 On written request within 30 days after termination, we will make a final export available. After that period, we may delete Customer Content in the ordinary course (Section 12.4).
9.1 The Service uses generative AI (currently Anthropic's Claude models). AI output can be inaccurate or incomplete; you must review it before relying on or publishing it.
9.2 EU AI Act transparency. In line with Article 50 of the EU AI Act (transparency obligations applicable from 2 August 2026), AI-generated or AI-edited content produced by the Service carries machine-readable marking and a visible "AI" label, and the customer-facing agent discloses that it is an AI. You must not remove or obscure these markings and are responsible for any AI content you choose to publish. Details are in the AI Transparency & Acceptable Use Policy.
9.3 The Service does not provide legal, tax, financial, medical or other professional advice. Reports, scores and generated content are informational.
9.4 Social media posts ("Some"). The Service prepares social media posts from information the Customer has published on its website (for example a lunch menu) and from the Customer's brand. The Customer approves every post and shares it to its own channels itself; the Service publishes nothing on the Customer's behalf without a separate connection and the Customer's own choice. The Customer is responsible for the accuracy and lawfulness of the content it approves and shares, and for following the rules of the social media services and of marketing. The images of posts are drawn by code from the Customer's information and brand and are not AI-generated; the opening of a caption may be written by AI, but prices, menus and hashtags come from the Customer's information. Because the Customer reviews, can edit and approves every post and shares it in its own name, these posts carry neither the visible "AI" label nor the machine-readable marking of section 9.2. In the Service, a text written by AI is always marked as written by AI, and each post's provenance is recorded. Content about alcoholic beverages is not produced until further notice: the Service leaves alcoholic beverages out of the texts of posts and asks about every photo whether alcoholic beverages appear in it. The Customer warrants that it has the right to every photo it uploads and the permission of the people who appear in the photo, and is responsible for the content of the photo, including that no alcoholic beverages appear in it. If automatic publishing of posts is introduced later, this section will be updated before it is.
10.1 We aim to provide the Service with reasonable skill and care and to keep it reasonably available, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, and third-party outages may cause downtime.
10.2 Support is provided by email at [email protected] during Finnish business days. Any specific service-level commitments (uptime, response times) apply only if separately agreed in writing.
11.1 Each party complies with applicable data-protection law, including the GDPR and the Finnish Data Protection Act. Our processing of personal data as controller (e.g. your account, billing and prospect data) is described in the Privacy Policy.
11.2 Where we process personal data contained in Customer Content on your behalf, we act as processor and you as controller. That processing is governed by the Data Processing Agreement, which you accept at sign-up and which forms part of the Agreement. The current sub-processor list is published and maintained per the DPA.
12.1 The Agreement starts when you register or place an order and continues until terminated. Subscriptions renew automatically for successive periods unless cancelled.
12.2 Your cancellation. You may cancel a subscription at any time via the billing portal, effective at the end of the current paid period. Fees already paid are non-refundable except where required by law or expressly stated. One-time fees are non-refundable once the corresponding work has been performed.
12.3 Our termination/suspension. We may suspend or terminate for material breach not cured within 14 days of notice, for non-payment, for unlawful use, or on 30 days' notice for convenience (in which case we refund pre-paid fees for the unused period).
12.4 Effects of termination. On termination, your right to use the Service ends; hosted sites and agents are taken down; you retain export rights per Section 8 for 30 days; thereafter Customer Content is deleted from active systems, and from backups in the ordinary purge cycle. Deletion of personal data follows the DPA and Privacy Policy, including cryptographic erasure where applicable.
12.5 Sections that by their nature survive (5.3, 7, 13, 14, 15, 16) survive termination.
13.1 We warrant that we provide the Service with reasonable skill and care. Except as expressly stated, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that AI output or SEO/GEO results will be accurate, complete, or achieve any particular ranking, traffic or business outcome.
13.2 SEO/GEO/AI-search visibility depends on third parties (search and answer engines) outside our control; we do not warrant any specific placement or result.
14.1 Nothing in the Agreement limits liability that cannot be limited by law (including liability for death or personal injury caused by negligence, for fraud, or under mandatory Finnish law).
14.2 Subject to 14.1, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, data (beyond our restoration obligations), or business interruption.
14.3 Subject to 14.1, each party's total aggregate liability under the Agreement in any 12-month period is limited to the fees paid by you to Resolud for the Service in the 12 months preceding the event giving rise to the claim or 500 €, whichever is greater.
14.4 These limitations apply to the maximum extent permitted by law and reflect the allocation of risk between commercial parties.
You will defend and indemnify Resolud against third-party claims arising from (a) Customer Content, (b) your breach of Section 5.3 or 6, or (c) your unlawful or infringing use of the Service, except to the extent caused by our breach of the Agreement.
Each party will keep the other's non-public information confidential and use it only for the Agreement, for 3 years after disclosure, excluding information that is public, independently developed, or lawfully received from a third party, or that must be disclosed by law.
17.1 The Agreement is governed by the laws of Finland, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
17.2 Disputes will be resolved by the District Court of Helsinki (Helsingin käräjäoikeus) as the court of first instance. The parties may first attempt to resolve disputes amicably.
18.1 Assignment. You may not assign the Agreement without our consent; we may assign it to an affiliate or in connection with a merger, reorganisation or sale of assets, on notice.
18.2 Force majeure. Neither party is liable for failure caused by events beyond its reasonable control.
18.3 Notices. Legal notices to us: Resolud Oy, Merikasarminkatu 6, 00160 Helsinki, and [email protected]. Notices to you: the email on your account.
18.4 Severability / waiver / entire agreement. If a provision is invalid, the rest remains in force. A failure to enforce is not a waiver. The Agreement is the entire agreement and supersedes prior understandings.
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Contact: Resolud Oy · Merikasarminkatu 6, 00160 Helsinki, Finland · [email protected] · https://savon-ai.com
Este documento está disponível em finlandês e em inglês. Em caso de divergência, prevalece a versão finlandesa.